The Story
The claimant said she went to a salon for a single-tone hair color treatment. She alleged that faulty processing caused severe color distortion, scalp burning, hair breakage from the roots, and related emotional distress.
She sought both material and moral compensation against the salon side.
Why This Decision Matters
The first-instance court entered a merits-based rejection. Yargıtay, however, focused first on forum and legal classification.
It held that the dispute fell within consumer-law scope and therefore should have been heard by the Consumer Court, making a merits ruling by the general civil court procedurally incorrect.
Outcome
The judgment was quashed on jurisdiction grounds. Since the forum error came first, Yargıtay did not proceed to substantive review of the other appeal complaints at that stage.